Important Information

Please read this important information carefully, in conjunction with the booking conditions, as together they apply to all the holidays we sell and form part of the contract between us. 

Please refer to www.skitracer.com for detailed descriptions of our accommodation. The web site contains the most up-to-date information as descriptions may have altered since the publication of this website. Our Holiday Heroes will however be able to inform you of any changes before you book.
 
It is important that you read the booking conditions also. Your holiday is booked through Skitracer with Skitracer acting as an agent on behalf of another tour operator.
 

1. HOW TO BOOK

To confirm your holiday we ask for a deposit. This is currently £130 per person for European chalet and chalet hotel holidays, £150 per person for North American chalet holidays. The amount of deposit may vary for certain holidays such as hotels, mountain homes and certain flights as these require either full payment or a higher deposit to secure them. You will be notified at the time of booking. All deposits are non-refundable.  Insurance premiums must be paid at the time of booking and insurance of an equivalent level to that offered by Skitracer is a condition of booking. A completed and signed booking form must be sent to us for all bookings including group bookings. In the case of group bookings, the group leader (min 18 years old) must complete and sign the booking form on behalf of the group. The group leader (lead name) is responsible for ensuring that all group members' details are correct, that all have adequate insurance (see above and booking contract) and for collecting full payment of the holiday 12 weeks prior to departure. All correspondence will be made between Skitracer and the party leader only.  

1.1  Paying for your holiday. If payment is made by credit card (Visa or Mastercard) a handling fee of 2% applies.
 
1.2 The balance is payable 12 weeks before departure. We do not issue reminders for the balance.
 
1.3 Changing your holiday. Please read the 'Tour Operators Cancellations and Alterations' section of the booking contract as there may be a charge if you make an amendment to your booking once you have confirmed (this may be 100% for scheduled flights). Due to the choice offered with a holiday to North America, e.g. self-drive options and a huge choice of flight times, we ask that you consider what you want to do very carefully at the time of booking as most subsequent changes (excluding adding on items such as pre-bookable ski packs) will incur a charge. All cancellations and amendments must be received in writing from group leaders.
 
1.4 Accommodation only, self-drive and 2 week holidays. The availability of these holidays (especially in Europe) is limited. Please enquire at the time of booking.
 

2. CHALET AND CHALET HOTEL RATING

To help you find your ideal mountain home-from-home we have introduced our own rating system. The ratings are not an official classification but are subjective and based on scores allocated by our senior managers and guest feedback. We have rated our properties in the following separate categories: European chalets, European chalet hotels and North American chalets. This is because they are all slightly different types of holiday. For example, chalets in Canada and the States are more spacious, they generally tend to offer more facilities than their European counterparts and all North American chalets include soap, bath and hand towels. Chalet hotels in Europe also offer a different type of holiday: breakfasts are more varied, nearly all rooms en suite and they offer the opportunity of meeting more people.
 

3. HOTELS, SELF-CATERING AND CONDO ACCOMMODATION

If you are arriving at our accommodation by car, on a flight or train not booked by Skitracer, it is very important that you notify us of your arrival time. Should you fail to do this in advance, we cannot guarantee that your room, mountain home or apartment will be ready for you. Many properties are non-smoking. We do not have details of other guests booked into hotels or apartments. The use of some facilities in hotel and apartment complexes such as saunas, fitness facilities and Turkish baths may incur an extra charge. Where we have been informed of this it has been stated in the text. However, this is often charged by those running the properties and we are not always informed. If in doubt, please check at the time of booking.
3.1 HOTELS  

We have carefully selected the accommodation we offer to be of a good standard for the price shown. The star rating is that of the relevant tourist authority.

3.1.1 Cars. Not all hotels have parking facilities. Those in North America generally do but please enquire at the time of booking. Parking is usually payable locally.

3.1.2 Check-in. This is normally between 12.00 and 15.00 and check-out of rooms is 10.00, irrespective of your time of departure. Many hotels are able to provide a room for bags/cases etc. but please check with the hotel on your arrival. Many hotels ask for a credit card imprint when you check-in to cover incidentals.

3.1.3 Accommodation.  Many hotels have annexes which are sometimes in a separate building a short walk away. Please bear in mind that whilst many annexes provide access to the facilities of the property through which they are sold, rooms may not be of the same standard as the main property. This is usually reflected in the price reduction. Prices in hotels are based on twin or double rooms (unless otherwise stated). Baths may not always be full size baths and showers may not always have a tray or a curtain. Soap may not be provided.

3.1.4 During the Christmas and New Year period a minimum stay may be imposed and meals in hotels may carry a supplement.

3.1.5 Security. Unlike chalets, hotels may lock their main doors at a specified time. Please check with the hotel what time this is - especially if your arrival is likely to be late or you are delayed en route.
3.2 EUROPE SELF-CATERING APARTMENTS

3.2.1 Prices. Prices are based on full occupancy of the apartments as stated (e.g. 4 people in a 4 person apartment). As most apartments include a double bed, occupancy and price is based on 2 people sharing this bed. Our apartments may not be in the same building or next to each other.

3.2.2 Check-in. Check-in to European apartments cannot normally be before 17.30. Check-out is normally 09.00. Changing and/or storage facilities may be provided but cannot be guaranteed. Such facilities may be shared with other clients. Please note: there may be specific times your apartment reception is open - this is in your pre departure information - please make sure you read this as we cannot be responsible if you fail to obtain your keys before the reception closes.
 
3.2.3 Deposits. Apartment agencies require a returnable breakage deposit on arrival (approx. £120 - £170 per apartment, according to type). Your deposit is held in case of extra cleaning, lost key or damage charges, and refundable by the agency after you depart. This can be paid by travellers cheque or Eurocheque, which are returned minus any charges incurred, after your apartment has been checked. Not all agencies will accept credit card payments - please check at time of booking. On arrival in your apartment please check everything is present and in working order. Anything missing or broken must be reported to reception immediately or you may be charged for it. Please leave your accommodation as clean as you found it.
 
3.2.4 Bed linen. A blanket and pillow are provided for each bed. Bed linen is sometimes provided - please check when you book.
 
3.2.5 Accommodation. Most French apartments, while ingeniously designed, are quite compact.  They are often privately owned and even in the same block vary in shape and size.  We cannot guarantee they will all be alike. Apartment layouts may vary from those described in our brochure. Details will be confirmed at the time of booking. Children do not count toward apartment occupancy.
 
3.2.6 Bunk beds. Please note that French law stipulates that beds at height (bunks etc) should not be used by children under 6 years.
 
3.2.7 Early Booking discount. The early booking discount is £20 per person. Discount of £120 relates to full occupancy of a 6 bed apartment. Bookings must be confirmed by the 30th of October.
3.3 NORTH AMERICAN CONDOMINIUMS

Bed linen, towels and cleaning are included. (You may be asked to provide a deposit or credit card imprint to cover breakages, damage or incidentals.)

3.4 MOUNTAIN HOMES

A mountain home is your own 'villa' for the duration of your stay. We provide a welcome grocery pack of basics and you are free to cook, come and go as you please. Please note that you are responsible for securing the property whilst out.

3.4.1 Caution deposit. A credit card imprint or cheque for $500 (or equivalent) is held by us as a caution deposit. As with any rented property, it is important that you notify us immediately of broken or missing items. Failure to do so will mean you will be charged for these.

3.4.2 Cleaning. A separate cleaning charge will be added to your booking. 

4. LOST PROPERTY

Whilst we will do everything possible to locate lost property, we cannot guarantee to do so or to be able to arrange for your property to be returned. If we are able to locate lost property and arrange for its return, all costs of so doing must be paid in advance. We cannot be held responsible for lost property whilst in transit to the UK howsoever this is arranged. We reserve the right to make an administration charge for the return of lost property.

5. NORTH AMERICAN CITY ADD-ONS

If you decide to extend your North American holiday with a city add-on, your departure date will determine the cost of your holiday. For example if you decide to begin your holiday earlier than the date shown in our price grids, you may have to pay a flight supplement as the air fare may be higher for this date.

6. TAILOR-MADE AND SHORT SKI BREAKS

For resorts where we do not have representation, you will have the services of one of our team in a neighboring resort or our French office. You will also be provided with a number in case of emergency. We do not operate ski leading services in resorts in which we do not have a representative.

7. GROUP DISCOUNTS

Please remember, if a member of your group cancels it may incur an empty bed charge, affect your group places as well as carry a cancellation charge (see booking contract). Having a standby list of people to come on your holiday is often the best solution. If you find a substitute they naturally take on the holiday cost of the person they are replacing and there may be an amendment fee for the name change or even a 100% cancellation charge for scheduled flight services. Please check with our sales support team. We reserve the right to amend or withdraw group discounts at any time and to limit the number of such discounts in any one property.

7.1 All communication and payment must come from one party leader and all amendments must be in writing from the group leader.

7.2 It is the responsibility of the group leader to ensure that payment is made by one cheque, debit or credit card. If payment is made by more than one cheque, debit or credit card on group bookings enjoying free places, there will be a handling fee of £10 per cheque/card in addition to the normal credit card charges. (Visa or Mastercard carry a 2% charge) It is the responsibility of the group leader to ensure that all group members have read the important information and booking contract. Failure to pay the balance on the specified due date will result in free places or group reductions being withdrawn.

7.3 Free places are calculated on the lowest basic price and do not include insurance, ski packs or other supplements. If different price categories are booked, the free places come from the lowest price category (once room reductions have been applied) including children.

7.4 Group discounts apply to initial numbers booked and not to subsequent additions. If the group size reduces after booking, the number of free places will also be reduced accordingly and may be forfeited if all conditions are not complied with.

7.5 All reductions and free places are subject to availability and may change at any time.

7.6 All group members must have adequate insurance. It is the responsibility of the group leader to ensure that this is the case and to provide Skitracer with these details.

7.7 Group discounts do not apply to weekend breaks, self-catering, hotel accommodation or late availability prices or special offers unless otherwise specified.

7.8 For European holidays, the whole group must arrive on the same date, though you may book different methods of travel.

7.9 Half price places are calculated by dividing the basic price by 2 and then applying any reductions e.g. self-drive, accommodation only or applying any supplements e.g. room supplements/reductions. Children (or adults) paying half price and enjoying any discount (including 10% child reduction) count as half a person in the calculation of free places.

7.10 For bookings to Europe, names of those in the group as per their passport must be supplied at least 12 weeks before departure.
Points above apply PLUS:
7.11 The full names of those in the group as per their passports must be supplied at the time of booking.

7.12 Free lift ticket offers cannot be combined with any other offers unless otherwise stated.

7.13 The group must book for the same week of departure and accommodation at the same time.

7.14 Travel may be from different UK airports and holiday duration may vary.

8. CHILD DISCOUNTS AND FAMILY ROOMS - EUROPE

8.1 Child reductions of 10% are applied after any room or transport reductions e.g. self-drive. This reduction does not apply to late availability prices.

8.2 All reduced prices apply to the basic holiday cost only. Any supplements for rooms, ski packs or flights are payable in full.

8.3 The child's age on the date of return must not exceed that stated on the booking form.

8.4 Infants under 2 years travelling free or paying the flight ticketing charge do not have a seat on flights or transfers unless they are classified as children, in which case the child prices apply.

8.5 All child reductions for European air or train holidays apply to charter transport only.

8.6 10% reduction is not applicable where children are already enjoying a discount or special offer e.g. half price accommodation or promotional prices.

8.7 50% reduction for children in family rooms applies where there is a minimum of 2 adults. These reductions do not apply to late availability prices.

8.8 All reductions are subject to availability and may change at any time.

8.9 Family room discounts or children's discounts do not apply to self-catering accommodation, hotels, short break holidays or late availability holidays.

* 50% reduction applies to specific family rooms as detailed in the brochure or to those specific rooms where a mattress or folding bed can be accommodated and the group is taking the whole chalet - please ask our sales team. Children's discounts do not apply to apartments or hotels. Under 2s do not have a seat on trains or flights and transfers (See 'transfers' section).
 

9. FLIGHT INFORMATION

9.1 EUROPEAN FLIGHTS

9.1.1 Our holiday prices are based on Gatwick to Geneva, Lyon or Innsbruck - whichever has a nil supplement in the price grid. We allocate a specific number of seats to each resort. This also applies to regional departures. Booking early ensures you have the full choice of all our flight routes. Most tickets issued are e-tickets. Where it is not possible to issue an e-ticket for late bookings, we reserve the right to issue a ticket on departure fee to cover additional costs. Once our allocation on any route is full we will either be able to offer an alternative flight at the advertised supplement or we may be able to buy extra seats possibly on the original flight. As these extra seats are over and above those we had purchased in advance at a preferential rate, we may not be able to provide these seats at the advertised supplement. We will notify you of your options at the time of booking.

9.1.2 If we need to book transport specifically for your holiday (i.e.  you require a tailor-made option), you must provide a credit card authority and agree to pay the full cost before we can request the transport.

9.1.4 Baggage Allowance. Your baggage should not comprise of more than 1 suitcase or bag, 1 boot bag and 1 piece of hand luggage weighing no more than 5kg. Please see your itinerary for your actual allowance (generally 20kg). Should any item be off-loaded due to being overweight, Your Tour operator will endeavour to deliver it to your resort as soon as possible. This may mean that you are without your luggage for the start of your holiday and a service charge may be incurred.
9.2 NORTH AMERICAN FLIGHTS

9.2.1 E-tickets. For most of our scheduled flights you will be issued an itinerary only. E-tickets are arranged with the airline and a boarding pass will be issued at check-in on receipt of your itinerary.

9.2.2 Pre-booking of seats. On scheduled flights we can pre-book seats. Please request this at the time of booking, as there are a limited number of seats that can be booked in advance. However, this is not always possible, in which case clients are responsible for pre-booking their own seat numbers. We are happy to provide the correct telephone number so you can call the airline directly. Please note bulk head and emergency exit seats cannot be requested in advance, you will only be able to request these when you check in.

9.2.3 Schedule reconfirmation. Your outbound flight (and any onward same day connecting service) is automatically reconfirmed for you. Although most airlines now have a policy that states that reconfirmation of return flights is no longer necessary, we recommend that you call and check if there have been any schedule changes to your services. Skitracer cannot be held responsible for any missed departures on a return journey due to flight schedule changes.
 
9.3 CARRIAGE OF SKIS/SNOWBOARDS
9.3.1 Charter flights. With ever larger numbers of people carrying equipment on flights, charter airlines are finding it increasingly difficult to cope with the extra weight and handling of these items, This has increased the risk of items being offloaded from aircraft. In line with our all other major winter sports operators, we ask that you register your skis/boards with us at the time of booking at a cost of of between £15-£30 per board or set of skis. If you do not pre-book, we cannot guarantee that you equipment will be accepted at the airport. Our airport representatives will then levy a charge for equipment which has not been prebooked. This applies whether other items are carried in a ski/board bag or not. Should your skis or board fail to travel on your flight, Your airline/ Tour operator will arrange for them to be forwarded to your resort at no extra charge. We suggest that you do not carry any other items other than skis/snowboards in your ski/snowboard bag in case of luggage being delayed as they are not covered on insurance.

9.3.2 Scheduled flights. Skis/snowboards are carried as part of the luggage allowance. Please note that a ski bag and/or a boot bag are equal to one piece of luggage. Total amount of luggage permitted is 2 pieces with a maximum weight of 32kg per piece. Dimension restrictions may apply.  Please check your itinerary for further up to date information on ski/snowboard carriage details. 

10. TRAIN INFORMATION

10.1 The availability of seats on our train services is limited. Bookings at the advertised supplements are on a first come first served basis. Once allocation has been filled, we will inform you of this. We will be pleased to make a booking on your behalf for the train service required (subject to availability) but we cannot guarantee that it will be at the advertised supplement.

10.2 We will make every effort to seat groups together, however, with the Eurostar booking system it is not possible to guarantee this. Seating may be allocated in different carriages and different areas of the carriage. This is beyond our control. Seat allocations will be confirmed on your tickets.

10.3 Dover Snowtrain/Eurostar via Paris Snowtrain. Blankets and pillows are provided in couchettes.

10.4 Eurostar Direct Overnight. Blankets and pillows are provided, although no couchettes. First class seats are available on request and the supplement will be confirmed at the time of booking. Dates in April may be on request. You will be advised at the time of booking. Departure from resort will be in the afternoon and clients will usually have time for a meal in Bourg St Maurice or Moutiers before the train departs later that evening. This is to ensure that regardless of weather and traffic conditions, clients reach their departure point in good time. If this train service is missed due to circumstances beyond our control, it is too late for clients to secure alternative means of transport to the UK that night.

10.5 On both the Snowtrain and Eurostar one set of skis or one snowboard per person is carried free.

11. TRANSFERS

11.1 Please bear in mind that at peak times, such as Christmas, New Year and February half term, transfers often take longer due to very heavy amounts of traffic on the roads. 

11.2 Please also bear in mind that the cold weather may affect the WC on your coach and most of the time it is not possible to use them. 

11.3 Transfer coaches on long journeys ( over 3 and a half hours)  will aim to stop for a break. Transfer times given are therefore a guide as we cannot take into account the prevailing weather or traffic conditions, the number of drop-offs (although we try to keep them to a minimum) or any other delaying factors.

11.4 The vast majority of our departures leave on time, but occasionally delays occur which are beyond  control. 
 
11.6 North America Transfers. Due to the flexible nature of holidays to North America with multiple arrival days there will not always be a Resort Representative or Manager at the airport for your arrival.  Most transfers are organised with local scheduled transfer companies who will have been given your flight arrival details. They will be expecting you.

11.7 Although scheduled airlines have guaranteed departure and arrival slots, delays can occur due to bad weather conditions or technical faults.  Our staff and transfer companies do everything possible to stay abreast of these delays and to re-schedule your transfer times accordingly. However, this is not always possible.  In the event of a delay to any leg of your journey to North America, if you are able to advise the Resort Manager and the relevant transfer company (all contact details are provided with your departure documentation) from your connecting airport, it may be possible to re-arrange your transfer to match your revised arrival time in North America and therefore keep your waiting time to an absolute minimum. It is important to check that your insurance covers such eventualities i.e. delayed flights or airport closure.

11.8 At the beginning and the end of the season, there may be a longer wait for your transfer as our suppliers may reduce their services.

12. CAR HIRE

12.1 If you have not taken advantage of our preferential prepaid rates to secure the upgraded vehicle size of your choice, you will be offered the opportunity to do so locally (subject to availability). Please note that any upgrades or changes to car-hire packages which are negotiated locally will be subject to additional sales taxes (approx 30%) all of which must be paid for locally. Skitracer are not responsible for any extra charges incurred. If you have pre-booked car hire you must take your voucher with you as this is form of payment.Please treat this voucher as you would do cash.If you cannot present a voucher at the car hire desk you will be required to pay for the hire car locally. No refunds will be given on unused vouchers.
 
12.2 Car hire is based on 2 people sharing. For single use of a car a supplement applies.

12.3 We have indicated the size of the car you. Please bear in mind that luggage space is limited and therefore pack with this in mind.
 
12.4 Laws in North America only require a bare minimum of third party coverage which could leave you seriously financially exposed in the event of a claim against you. A Collision Damage Waiver (CDW) protects you against damage to the rental car (including theft and vandalism) regardless of who is at fault. Without CDW you would be personally responsible for any damage up to the full value if the vehicle.
 
12.5 Certain costs apply to all car rentals which can be paid on arrival. These include State taxes, extra driver fees, ski racks, under 25 year old drivers and extended protection. Please note if you do not pre-pay for the Alamo Gold package, you will have to pay on arrival for a tank of fuel, state taxes and airport fees (other charges may also apply). We strongly recommend the extended protection as this provides you with up to $1,000,000 third party liability coverage. The policy also covers the renter and family members up to $100,000 for accidental death due to negligent, un-insured or hit and run motorists. (Please see Alamo terms and conditions on www.alamo.com for full details).
 
12.6 Conditions of Car Rental state the nominated driver must be at least 21 years or older with a valid full British Drivers Licence (an international drivers licence is not sufficient). We are unable to provide a refund for unused/partially used vouchers. A credit card security deposit is required when the car is collected in the name of the lead driver. The car hire company may obtain an authorisation against the card at this time of approximately $100 per week / $25 per day.
 
12.7  CDW package does not include: State taxes, personal accident insurance, extra liability, facility usage fee, additional drivers, infant/child seats (children up to 5 years are required by law to be transported in approved child seats), drivers under 25 supplement, fuel (payable on arrival), one-way rental (charge varies depending on location), vehicle upgrades (supplements apply for larger vehicles or 4 door versions) or snow chains in California (State law requires cars to be equipped with snow chains in certain weather conditions and must be purchased locally for approx $40 these cannot be rented).
 

13. FERRY CROSSINGS

 13.2 Please advise us as to your expected arrival time so appropriate preparations can be made. We cannot guarantee that your rooms will be ready for arrival, but we will do our utmost to ensure they are prepared as quickly as possible.

13.3 No reductions can be given if you fail to arrive on the stated day.
 

13.4 Parking. Many resorts have parking restrictions and parking charges and in some, parking must be booked in advance. It may be free to take a car into the resort to unload and leave it on the outskirts. Please ask our reservations team for details.

14. SKI PACKS, SAVERS, LEARN 2 SKI/BOARD PACKS & OFFERS

14.1 GENERAL INFORMATION

14.1.1 As a special service, we offer the opportunity for groups over 20 in Europe and all clients in North American resorts to pre-book lift passes and equipment. These are sold separately (we act as an agent for the suppliers of these services) and at an extra cost to your holiday.

14.1.2 Please note that we aim always to offer prices significantly less than would be obtained in resort but we cannot guarantee this due to currency fluctuations.

14.1.3 All prices and offers correct at the time of going to press. They are however subject to availability and may be withdrawn or changed at any time.  Full details will be given at the time of booking.

14.1.4 European ski pack purchases cannot be made within 14 days of departure. North American ski packs can be purchased up to 14 days prior to departure. Once ski packs have been booked, no cancellations refunds or alterations can be accepted. For late bookings within 7 days ski packs may be added at the same time the holiday is booked.

14.1.5 Please make sure that your insurance covers you for hired equipment. Many shops offer top-up insurance and we recommend you take this. 

14.1.6 Please note that we cannot refund should you not use all or part of what has been booked. 

14.1.7 All Skitracer saver offers are subject to availability. All free nights are included in the prices stated with the exception of the guide prices on the North American tailor-made page as these may vary according to the holiday booked. In this case, if your holiday crosses suppliers' date bands, the free night is based on the lowest cost. All offers will be confirmed at the time of booking.

14.2 NORTH AMERICA SKI PACKS

14.2.1 Prices for ski packs in the price panels apply only when ski packs are pre-booked prior to departure. We are pleased to discuss your requirements at the time of booking.

14.2.2 Conditions for all ski pack prices and offers: Free ski days as detailed have been reflected in Skitracer Saver price panels with the exception of Aspen's early booking offer. Proof of age may be required for any lift ticket to be distributed, in particular any person benefiting from a free or reduced child, teen or senior rate. We reserve the right to increase or decrease prices prior to booking.

14.3.1 Ski pack prices are approximate indications as to the amount you may be paying in resort in euros. They are meant as guidelines to help you budget for your holiday. Our resort representatives may have negotiated even better rates for your ski packs - they will inform you of prices on arrival. Ski and boot prices are for silver equipment. Ski passes are for six days and ski school for five or four half days. Some prices may increase slightly in high season and some may reduce in low season. Please note:  children and senior citizens generally are required to produce a passport as proof of age when purchasing lift passes.

14.3.2 We act as the agent for all of the above services and are therefore not liable. They are sold separately and at an extra cost and are therefore not covered by the Package Travel Regulations.

14.3.3 Equipment upgrades or lessons additional to those stated are payable locally. We cannot refund in case of bad weather. Suppliers' conditions apply.

14.3.4 Ski school and peak dates Please note that during peak dates such as Christmas, New Year, Half-Term and even Easter, ski schools become fully booked. We therefore strongly advise that you book your lessons in advance on these dates. We will be happy to provide you with the necessary contact details.

14.4. LEARN TO SKI AND SNOWBOARD PACKAGES

14.4.1 All skis, poles, boards and boots are bronze level equipment.

14.4.2 Some ski schools require a minimum number of participants. If this is not achieved, alternative arrangements will be offered and you will be responsible for any extra costs.

14.4.3 Where lift passes are included they are those recommended by the instructors and these often start after the first day(s) of using free lifts where such lifts are available. Early or late season passes will cover the lifts that are open at that time.

14.4.4 Our packages are aimed at complete beginners only. Some lift passes might only be for 4 or 5 days depending on your progression from the beginner slopes. Others are for a limited area.

14.4.5 All learn to ski packages must be booked at the same time as you book your holiday.
 

15. IN RESORT

15.1 Après-ski. The events we offer are often dependent on weather conditions and achieving a minimum number of participants. Therefore the programmes offered may not always be available.

15.2 Details of all services mentioned, for example bus services in resort, are correct at the time of going to press. However, these may change once the resort has opened and we are not notified by the resort in advance of these changes.

15.3 Early/late season. Facilities such as lifts, shuttle bus services, saunas, ice rinks and swimming pools may not be operational at the beginning or the end of the season. This may be due to factors such as weather or the number of tourists in resort. These decisions are often made on the spot by their operators and we are not always informed. Where we do know we will do our utmost to let you know.            

15.4 Altitude. In each resort introduction we stipulate the height of the resort and the highest skiing to give you an idea of the snow-sure nature of our resorts and the altitude at which you may be living/skiing. Please note that some people feel the effects of altitude particularly in Breckenridge.

15.5 Safety. The safety and well being of our guests is of paramount importance to us. We continually strive to improve hygiene and safety standards in all our destinations. All our properties are obliged to meet local regulations although it is important to remember that even in European countries these may not match those in the UK, which are some of the highest in the world. In ski resorts particularly many buildings are made of timber, often without separate fire escapes. We strongly advise that you and your party familiarise yourselves with your accommodation, safety procedures and location of fire extinguishers.

15.6 Ski leading. Our Ski leading service is offered free to our guests and is run on a 'first come first served' basis and is subject to minimum numbers. Our Ski Hosts will set the maximum number that can accompany them. They are keen skiers who enjoy sharing their enthusiasm with you, however, they are not instructors or guides and will not offer any instruction or ski with you off piste. The Skitracer ski leading service is designed for strong intermediate to advanced skiers. For beginners and those wanting to improve their technique, our resort staff will advise as to which of the ski schools is most suitable for you and they can book you a place. Off piste skiing should only be undertaken with a qualified mountain guide and all the ski schools that we use can offer advice and will help you to choose your itinerary. Our Ski Hosts are obliged to observe local rules and regulations. If we are prevented from operating this service we reserve the right to withdraw it and to offer to engage local ski guides (the basic cost of which will be passed on to participating clients). Mountain guides and transport to other resorts will carry a charge. The ski leading service is subject to weather conditions and local laws.  In North American resorts with a representative, ski leading is offered for a minimum of one day a week. The majority of North American resorts have their own Ski Ambassadors to take you around the mountain.

15.7 We have taken great care and checked all the distances mentioned. However, resort layouts can often be changed when the resorts open for the next winter season and such changes may affect the distances we have mentioned. Please check with the Holiday Heroes for the most up-to-date information should you require it.

17. PASSPORTS AND VISAS

You are responsible for ensuring that your passport and other documents are as required by the country you are visiting. You must ensure that you are in possession of a full 10-year passport valid for the duration of your holiday. If you do not have a British passport please check with your own consulate or embassy regarding entry requirements for the country you are travelling to. Please note:  Family passports have been abolished. Any child not already on a passport must now have their own. Children included on a passport before 5.10.98 may continue until:
1) The child reaches 16 or
2) The passport on which the child is included expires or
3) The passport on which the child is included is amended or a new one issued.
 
At the time of publish, British citizens do not generally need a visa for Canada provided that they are travelling on a full, valid, machine-readable passport for a stay of up to 90 days if entering the country on an airline that is a participant in the visa waiver programme. Visitors to the USA will be required to apply for the ESTA visa. Passports issued between October 2005 and October 2006 must also have a digital photograph. The visitor needs to be in possession of a valid onward or return ticket to a destination outside the USA and must complete a Visa Waiver form which they are provided with on all our scheduled flight services. British subjects (as opposed to British citizens), those without machine-readable passports and most other travellers require a visa. Visitors should make their own enquiries as individual cases differ. You will have your photograph and finger prints taken on arrival in the USA. For the most up to date information please call the US Embassy in London on 020 7499 7010 or 020 7499 3443 or the Canadian Embassy in Northampton on 09068 715 000.

If you need to apply for a passport or renew one, please do so well in advance. If you need to contact the passport agency: 0870 521 0410 (calls charged at national rate), or www.passport.gov.uk, faxback information line: 0901 4700 130.

18. KNOW BEFORE YOU GO

We are working with the foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Before you travel, check the FCO website:  www.fco.gov.uk/knowbeforeyougo.  The Foreign and Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on the internet or on 020 7238 4503/4504. Alternatively you can call ABTA on 020 7008 0232 (calls are charged at 50p/minute).

19. LATE BOOKINGS AND SPECIAL OFFERS

 The prices of our late availability holidays (or holidays on special offer) may not be less than those in our brochure or website. Late availability holidays also do not qualify for the offers mentioned in this brochure or on our website such as group free places and child reductions. We reserve the right to increase or decrease prices prior to booking.
 

20. DATA PROTECTION

We are committed to protecting your privacy. We may disclose your details such as name, contact details, travel preferences and special needs/diets that you have supplied to us in relation to yourself and your travelling companions to our suppliers for the purposes of providing you with our services. Only the information necessary for these purposes will be supplied to them. We do not sell any information or our mailing list to any other company. Please note that security regulations may require us to provide government agencies access to data you disclose to us and the air carrier. 

 Skitracer as the agent
You will be bound by the Tour Operator's booking conditions once you have confirmed your holiday. You will be advised at the time of holiday who your holiday is booked through and the conditions will be sent to you either by email, fax or in the post. In the meantime most tour operators feature their booking conditions online.


 

 

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ABTA No. J984X ATOL Protected, 2036