If you have a question it may be answered here. If not please give our friendly sales team a ring.
1. How do I go about booking?
If you have found a property that you would like to book please either give us a ring or complete the enquiry form to check availability. If the property is still available we would need to take a deposit in order to secure the booking (please see question 2) and ask that you complete a booking form. If you still need a bit of time to make your decision and run it by your group we can hold the chalet for you for a couple of days.
2. How much would I be expected to pay as a deposit?
If you are booking within 10 weeks of departure (as a rule) you will need to pay the balance in full in order to secure your holiday. If you are booking prior to 12 weeks before the departure date you will need to pay a deposit. This varies from tour operator to tour operator but as a guideline you can expect to pay approximately Â£120 - Â£150 for a European booking and Â£150 for Long Haul bookings. Please note that there is a 2% charge for credit cards, but NO charge for switch or debit cards.
The deposit is non-refundable and once it has been paid you will be bound by the tour operator's booking conditions.
3. What payment methods do you accept?
We accept card payments over the telephone. Switch and debit cards carry no charge. Credit cards carry a 2% charge. If you would prefer to pay by bank transfer this can be arranged but we would need to take a card number as a guarantee. Bank transfers cannot be accepted for late deals.
4. How do I know that my money is safe with Skitracer?
We are fully ABTA bonded and ATOL and IATA licenced which ensures your money is safe at all times. Please be wary of other agency sites who are not fully bonded.
5. What happens after I book?
When we get the confirmation of your holiday we will send you the paperwork immediately either by post or email. With this you will receive the terms and conditions of your Tour operator or the location where they can be found, it is important that you read these. If you are booking prior to 12 weeks before departure we will send you your tour operator invoice shortly after booking, a reminder letter before your balance is due and your travel documents should be with you 2 weeks prior to departure. If you are booking a last minute deal we will email confirmation to you immediately and either make arrangements for your travel documents to be sent to you in the post or to be picked up at the airport/train station (there is a tour operator charge for this of between Â£15 - Â£50pp, but this will be quoted to you at the time of booking).
6. What happens if we need to make changes to our booking?
You can make changes to your booking (within reason).We will endeavour to make any changes to your booking without charging you, however, the majority of the tour operators will charge an administration charge which will be passed onto you. All booking amendments need to be requested in writing and we will notify you of any charges before making the changes.
Please note that name and date changes are very difficult when it comes to scheduled flights used for tailor-made and weekend breaks. Please call us to discuss your amendment requirements.
7. What happens if I need to cancel the booking?
There will be a cancellation charge which varies depending on the tour operator and the remaining duration before the departure date. Please call us for the exact charge applicable to you. Once you have been notified of the charge we will need you to confirm in writing that you need to cancel your holiday.
8. Does Skitracer have a brochure?
As we are a travel agent and tailormade specialist we source your perfect holiday from a huge number of accommodations worldwide and to put all of these possibilities in print would result in a brochure much longer than the yellow pages! We see our website as our brochure, but the holidays we can offer you are not limited to the properties you can view on here either. Instead we get the details to you either via other sites, or we can send out other relevant brochures so you can view all of the details and pictures of your holiday before committing to it.
9. How does Skitracer make money if its service is free?
You pay the same amount for a holiday whether you book directly through the tour operator or through us. We are paid commission by the tour operator. With weekend breaks and tailor-made packages we earn a commission from the hotel or apartment, but once again you pay the same amount as you would by booking direct.
10. How does your price match guarantee work?
We are committed to offering you the best holiday to match your needs and at the best price. If you find the same holiday available at a lower price through another tour operator or bonded agent we will match that price. For eligibility we will need verifiable proof such as an email.
11. Most of the holidays on your site are Saturday to Saturday or Sunday to Sunday departures. What do I do if I want to travel on different dates?
If you are looking to travel to Europe our tailor-made department offers more flexibility with dates and will put together a package to meet the dates that you are looking to travel (subject to availability). Please give us a ring and talk to one of our friendly sales staff.
If you are looking for a long haul holiday the dates on the site are more of a guideline and we can offer departures on any day of the week (subject to availability). Please give us a ring and talk to one of our friendly sales staff.
12. What makes Skitracer so great?
Our staff are very friendly and approachable and ready to help. We know the majority of the resorts and properties personally and can offer honest and personal advice and opinions and pride ourselves on finding the best holiday to suit your needs. No matter what they are.
Rather than calling all of the tour operators we offer a one stop service and perform a search across the board to trace your ideal ski holiday. By dealing directly with tour operators you will find that you have a limited choice, the staff are pressured and incentivised to sell specific properties and you will have to compare and contrast the choices between companies yourself. Why not ask someone who has traveled with those companies and can offer some personal and independent advice?
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